Refund policy

Return Policy:

We accept returns for orders that are entirely unused, unopened, undamaged, and returned in their original packaging within 30 days of purchase. We reserve the right to deny any returns that do not meet these criteria. Shipping costs and taxes are non-refundable, and the customer is responsible for return shipping. 

How to Return Unopened and Unused Orders:

• Unopened order return requests must be submitted within 30 days of purchase.

• The order must be unopened, unused, undamaged, in the original packaging, and include all original items matching your order confirmation receipt.

• Ensure your return is accompanied by an order packing slip in the box that will be provided by our support team.

• The customer is responsible for their return shipping label

• Returns with opened, damaged, or missing items will not be eligible for a refund.

• Returns initiated more than 30 days after purchase are not eligible for a refund.

To initiate a return, please contact our Customer Support team at hello@drinkvolta.com.

Additional Information:

Refunds are issued to the original payment method. If the original payment method is unavailable, the refund will be forfeited. Refunds typically take 5-7 business days to process but may vary depending on the bank or credit card company. We cannot process refunds to prepaid debit cards. Orders paid by cashier's check or money order will receive a check via mail sent exclusively to the original billing name and address. No exceptions will be made to prevent fraud.

International Orders:
Orders shipped outside the USA are not eligible for returns or refunds.